We offer payment institutions and banks a software solution for expanding the service of international money transfers.

Privacy policy

White Level values your privacy and is deeply committed to ensuring that your personal information is protected and handled responsibly.

This policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal information we collect and use

This section lists the different types of information we collect and how we use it.

Our websites serve as a source of information about us, our products and services. The information we collect from the websites is used to provide you with access to the websites, your use of the websites, improve your experience and personalize the way we provide you with information. If you visit our websites without logging into an account, we may collect information related to your visit to the websites.

For more information about the technologies used to collect information about websites and customize your preferences, see Cookie setting

We collect the following information in connection with your use of our websites:

• viewed web pages;
• time spent on pages;
• URLs of websites that link to our pages;
• location information, which is determined by the IP address;
• your chosen hyperlinks and advertisements;
• information you provide by filling out forms on our website;
• details of the transactions you make through our site and the fulfillment of your orders.

We use this information to improve your experience and personalize your experience on our websites, to provide you with content that may be of interest to you, to analyze marketing information, and to improve our websites, online services and related technologies.

In addition, we collect information that your browser or device automatically transmits, such as:

• type and IP address of your browser;
• operating system, device type and version information;
• language options;
• crash logs;
• information about your account (if you are logged in);
• passwords.

We use this information to provide you with access to our web pages, to optimize the display of web pages on your device or browser, to respect the settings and language you specify, to select relevant content, and to comply with local laws. We also use this information to comply with system and network security requirements and to provide support.

Children’s Privacy.

We do not offer services to minors and do not collect personal data from children under the age of 18.

Information exchange.

Internally, personal information is shared for our legitimate business purposes, such as managing our relationship with you and other external parties, compliance or security policies. We do this for the purpose of secure cooperation. Our internal access to personal information is limited and only provided on a need-to-know basis. The exchange of this information is governed by the relevant internal corporate security policies.

The exchange of information with a third party is possible in cases where:

• we cooperate with business partners in the field of marketing, sales and provision of White Level products and services and provide services for White Level. Where appropriate, we share business contact information with selected business partners.
• we may share personal information with lawyers, auditors, notaries, and other professional advisors to obtain their services.
• we may share personal information with government agencies, in the event of a formal request for disclosure of information or court orders. To prevent fraud or infringement of White Level rights, we may also disclose personal information.

Information security and storage.

To protect your personal information from unauthorized access, use and disclosure, we maintain reasonable physical, administrative and technical security measures. These security measures include role-based access control and encryption to keep personal information private during transmission. We also require that our business partners, suppliers and third parties implement appropriate security measures, such as contract terms and access restrictions, to protect information from unauthorized access, use and disclosure.

We retain personal information only for as long as necessary to fulfill the purposes for which it is processed or to comply with legal and regulatory retention requirements.

When personal information is no longer needed, we have processes in place to securely delete it, such as by erasing electronic files and destroying physical records.

Your rights.

You have certain rights when it comes to the processing of your personal information. The Get in touch form can be used to:

• Request access to or update personal information we hold about you.
• Ask questions related to this Privacy Policy.
• File a complaint if you are not satisfied with the way White Level handles your personal information.

Your rights may be subject to limitations and exclusions under applicable law. White Level cannot provide certain information that you are looking for if disclosure of it means disclosure of information about other persons.

You may also have the right to lodge a complaint with the competent supervisory authority.

To set or update your marketing communications preferences, you may also submit an opt-out request or select "Unsubscribe" at the end of each marketing email.

Privacy Policy changes.

If we change this Privacy Policy. You can always find the latest version of this Policy on our website. By continuing to use our websites and services after the changes become effective, users are deemed to have read and understood the changes.

Contact us

Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
info@whitelevel.eu

Terms of use

White Level LLC. (hereafter the “WHITE LEVEL”) incorporated and registered in the Meydan Free Zone under the laws of the United Arab Emirates Meydan Free Zone regulations with company number: 2205254 16.12.2022, registered is Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. info@whitelevel.eu Please read these Terms of Use carefully before registering on the website www.whitelevel.eu or other associated websites of the White Level LLC. with the domain name **.whitelevel.eu

Any services offered by WHITE LEVEL on the WHITE LEVEL platforms which may include services such as international cross-border remittance services or payment services or any other service that may be offered by WHITE LEVEL on the WHITE LEVEL Agent Module, Online Customer Module, Mobile app (hereinafter individually, and collectively, the “WHITE LEVEL”). For the avoidance of doubt, it is clarified that these terms of use shall apply to all services, whether offered by WHITE LEVEL or its affiliates.

The use of our services is available only in full acceptance with the Terms of Use, as well as any other policies or notices available on the website www.whitelevel.eu for the use of our services. By continuing to use our websites and services, users are deemed to have read and understood the Terms of Use.

Acceptance and refusal to use

Compliance with all policies and Terms of Use is mandatory when using our services. By registering, accessing, downloading, or using WHITE LEVEL services for any purpose, you signify your agreement to be bound by these Terms of Use. These terms also include any additional or modified service-specific terms and conditions in relation to any WHITE LEVEL service or module or any future service that WHITE LEVEL may offer on its platforms.

If at any time you do not accept or agree to any of the points of these Terms of Use or do not wish to be further bound by the WHITE LEVEL, from that moment you may not access, view, or use the WHITE LEVEL websites or modules and immediately stop using the WHITE LEVEL services.

All rights, benefits, obligations and commitments to the services and modules of the White Level LLC. company under the “WHITE LEVEL” trademark (or any derivatives or variations thereof) are granted through the WHITE LEVEL platforms through a legal agreement between WHITE LEVEL and you. WHITE LEVEL grants you a personal, non-exclusive, non-transferable, limited, revocable right to access and use the WHITE LEVEL modules and/or use the WHITE LEVEL services, subject to full acceptance and compliance with the agreement.

You agree that WHITE LEVEL, in its sole discretion and without penalty, may suspend or terminate your use of WHITE LEVEL services or modules. Upon termination, you agree to stop using the WHITE LEVEL services and modules.

Responsibility

WHITE LEVEL does not provide services for persons under 18 years of age, as well as for persons previously suspended or removed by the company from access to services or access to WHITE LEVEL modules.

By requesting access to the services, you represent that you are at least 18 years of age and warrant that all information about you as an individual or legal entity is true, that you have the right, authority, and capacity to enter into this agreement and comply with all the conditions under this Terms of use.

WHITE LEVEL does not allow misuse, unauthorized reselling, or abuse of our services. By accepting the Terms of use, you agree to not interfere with our service stipulations or access our service using a method other than what is included in your relevant contract with us and outlined in the instructions agreed upon. You may use our services or modules only as permitted by the laws of the relevant jurisdictions, including applicable export and re-export control laws and regulations. We may suspend, revoke or terminate our services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct or fraudulent activity.

In the event of any violation of the terms, WHITE LEVEL reserves the right to suspend or permanently ban you from using WHITE LEVEL services or modules, as well as disclose information to government authorities to prevent or detect fraud and / or initiate legal proceedings in case of violation of the legal rights of WHITE LEVEL.

Intellectual Property Ownership

WHITE LEVEL is the owner of all intellectual property rights contained on our sites and in our services provided through WHITE LEVEL modules. Partial or complete copying of visual solutions, texts or methods is strictly prohibited. Use of content from our services is prohibited unless written permission is obtained from WHITE LEVEL or otherwise permitted by applicable law. These terms do not grant the right to use any visual solutions, branding or logos associated with our services without written expressed permission. You agree not to remove, obscure, or alter any notices displayed in or along with our modules, failure to comply will result in the revocation, suspension or termination of use of our services and/or legal recourse. Upon discovery of a copyright infringement, we will delete the accounts of repeated copyright infringers.

Disclaimers

WHITE LEVEL takes a commercially reasonable approach and uses the marketing and promotion of its services within the limits of applicable law. At the same time, we try to provide a high level of care within the framework of cooperation and do not guarantee 100% success from using our services as an increase in income or scaling your business, etc.

WHITE LEVEL, its licensors, partners, employees, or service providers shall not be liable for any indirect, incidental, special, reliance-based, or reputed success exemplary damages including, lost business opportunities, lost profits, or any other material or non-pecuniary loss or damage of any nature, arising in connection with the use of WHITE LEVEL services. These rights apply to the extent permitted by applicable law.

Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of Emirate of Dubai, United Arab Emirates. Any conflict should be resolved through peaceful negotiations. If after 30 days the conflict cannot be resolved through negotiations, the dispute is submitted and finally resolved in arbitration. The arbitration shall under the Arbitration Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three (3). The seat, or legal place, of arbitration shall be Dubai International Financial Centre, Dubai, United Arab Emirates. The language to be used in the arbitration proceedings shall be English.

Validity and changes to the Terms of Use

These Terms of Use constitute the entire agreement between you and WHITE LEVEL. These Terms of Use may be amended by making changes or additions to these Terms of Use by WHITE LEVEL and published on the website. Changes may affect applicable law or the terms of service. Changes will not apply retroactively and will take effect no earlier than 30 days after posting. However, changes regarding new features of the services, or changes made for legal reasons, are effective immediately. In the event of a conflict between these terms and additional terms, the additional terms will govern.

Contact us

You could use the Get in touch form to ask questions related to these Terms of Use or to make a complaint or suggestion.

Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
info@whitelevel.eu

Cookies

A cookie is an element of data sent by a website to your browser, which may then be stored on your computer as a computer identifier. Local Shared Objects are used to store the information displayed on the visited web page and the user's preferences. They may be used to tailor our websites or to display targeted advertising on other websites based on your interests.

If you continue to use our site, you agree to our use of cookies.

Cookies are widely used to make websites work or work more efficiently, and to provide information to site owners.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have changed your browser settings to refuse cookies, our system will set cookies as soon as you visit our site.

We use cookies:

Analytical cookies are placed on our websites by default. You can disable these cookies on your device if you do not want us to use the necessary cookies, but this may affect your ability to browse our website. We need essential cookies to help us run our website and help us detect any issues with it, estimate how busy it is, how many visitors are currently on the site, and remember users.

Analytical and advertising cookies allow us to recognize and count the number of visitors to our website, see how long visitors spend on our website and which pages they go to. This gives us the opportunity to improve the content of the site. Advertising cookies also allow us to see which pages, links and subdomains you have viewed, allowing us to personalize ads.

Please note that other organizations, such as ad networks, may also use cookies to track you across different websites. We do not control these cookies.

If we change the cookies we use, we will update this Cookie Policy. You can always find the latest version of this Policy on our website. By continuing to use our websites and services after the changes become effective, users are deemed to have read and understood the changes.